Disclaimer: This is an independent travel information portal for UK tourists. We are not affiliated with the Saudi Ministry of Foreign Affairs or any government entity. For authoritative visa services, visit mofa.gov.sa or directly. Last updated: 11 September 2026 – all phone numbers, email addresses, and procedures were verified on this date.
Saudi eVisa support is reachable 24/7 at 920011114 or by email at [email protected]. The only legitimate application portal is – any site lacking a .sa domain, HTTPS padlock, and DGA registration number is likely fraudulent. UK travellers who paid a scam site should contact their card issuer within 120 days for a chargeback and report to Action Fraud UK at 0300 123 2040.
How to Contact Saudi eVisa Support
For UK travellers wondering how to contact Saudi eVisa support, the verified helpline is 920011114 (24/7, toll-free within Saudi Arabia; international rates apply from the UK), with email at [email protected]. No WhatsApp support exists – any number claiming to be Saudi eVisa support is fraudulent. An alternative phone line, Contact Amer, is reachable at 00966114077777. Have your passport number and application reference ready when calling.
Saudi eVisa Support Operating Hours – UK Time Conversion
Email operates Sunday to Thursday, 08:00-17:00 AST (GMT+3), equal to 05:00-14:00 UK time (BST). Hours may shift during Ramadan and Eid. Self-service options include the Visit Saudi virtual assistant chatbot and Help Centre FAQ. Saudi eVisa support does not offer live chat for complex issues – escalate to phone or email.
Escalating Complex Issues to the Saudi Embassy in London
Unresolved Saudi eVisa matters can be escalated to the Saudi Embassy in London at 020 7008 5000 (24 hours). For emergencies in Saudi Arabia, dial 112.
How to Verify a Genuine Saudi eVisa Website
Genuine portals (, , mofa.gov.sa) use a .sa domain, display a DGA registration number, and are linked from mofa.gov.sa. Fake sites often use random .com/.net domains, lack a DGA number, and have no MOFA cross-reference.
| Genuine | Fake |
|---|---|
| Domain ends in .sa (e.g. ) | .com/.net/.co domain |
| DGA registration number visible (e.g. 20250831089 on; 20230911524 on mofa.gov.sa) | No DGA registration number displayed |
| HTTPS padlock present in browser | No HTTPS padlock – do not proceed |
| Linked from mofa.gov.sa | Unrelated URLs, no MOFA cross-reference |
Domain suffix guide: .sa = Saudi country-code registry; .gov.sa = government entities; .edu.sa = academic institutions. Run a free WHOIS lookup to check the domain registrant. The KSA Visa Portal averages 3.9/5 from 1,544 user reviews, with 60% satisfaction across 2,843 feedback responses. MOFA’s site reports 72% positive rating from 318 feedback responses (1,000-character limit per submission). Both portals display copyright 2026.
Third-Party Agent Scams and Red Flags to Avoid
Saudi Arabia maintains no visa agent accreditation directory; any agent claiming “official partnership” is likely fraudulent. Apply directly at for SAR 535 (~£115). The eVisa is valid for 12 months with multiple entries up to 90 days per stay. UK citizens are among 66 eligible countries. The portal issues visas in ~60 seconds with no intermediary needed.
- Unsolicited WhatsApp messages offering fast-track processing: Saudi eVisa support offers no WhatsApp channel. Use the 24/7 phone line at 920011114 instead.
- Personal bank transfer or PayPal Friends & Family payments: pay only via the secure eVisa portal using a card.
- “Instant approval” or “100% success rate” guarantees: the portal issues visas in ~60 seconds with no intermediary needed.
- domains: genuine Saudi government portals end in.sa. Do not enter data elsewhere.
- Fake MOFA emails such as: the real address is [email protected].
- “Expires in 24 hours” pressure tactics: Saudi eVisa support does not impose artificial deadlines.
What to Do If You’ve Paid a Scam Website – UK Recovery Steps
UK scam victims should request a chargeback from their card issuer within 120 days and report to Action Fraud UK at 0300 123 2040.
Contact your card issuer immediately
Initiate the Visa/Mastercard chargeback process for both credit and debit cards.
Claim under Section 75 of the Consumer Credit Act
Applies to credit card payments over £100 and makes the card issuer jointly liable with the seller.
Report to Action Fraud UK
Call 0300 123 2040 or file online.
Report phishing to the UK NCSC
Email [email protected] to flag the fake site nationally.
Report to the Saudi National Cybersecurity Authority (NCSC)
For cross-border cases, which helps protect other Saudi eVisa applicants.
Case study: One UK traveller paid £199 to a.com site claiming “official visa agency.” He called 920011114 to confirm it was fraudulent, then filed a chargeback with Barclays within 18 days and received a full refund. The scam site was reported to Action Fraud and taken down. The Saudi eVisa fee of SAR 535 (~£115) is non-refundable once processed – money paid to a fraudulent site is a separate loss recoverable through your bank.
Applying for a Saudi eVisa – Quick Overview for UK Travellers
UK citizens apply for a Saudi eVisa in 3 steps on. The eVisa is valid for 12 months, multiple entries, up to 90 days per stay. Permitted: Umrah; Excluded: studying. UK citizens may also apply for an Electronic Travel Authorization (ETA), valid 2 years with multiple entries – a separate application is required for each person including children. For full details, see our Saudi eVisa application guide and Saudi travel requirements guide. If issues arise, call 920011114 (24/7) or email [email protected].
Fill application
Complete the online form
Pay SAR 535 (~£115)
Secure card payment
Receive eVisa
Issued in ~60 seconds
Escalating Your Issue – When Standard Support Isn’t Enough
Level 1: Self-service (Visit Saudi Help Centre FAQ, virtual assistant). Level 2: Phone 920011114 (24/7) – have passport number and application reference ready. Level 3: Email [email protected] – include all documentation. Level 4: Saudi Embassy in London at 020 7008 5000 (24 hours). No self-service edit exists for submitted applications – contact MOFA directly for passport errors or name typos. For UK government travel advice, consult GOV.UK Foreign travel advice. Visit Saudi’s social media account on X is @aborey3a.
FAQ: Saudi eVisa Support
What is the Saudi eVisa support phone number for UK travellers?
The Saudi eVisa support phone number is 920011114, available 24/7. Toll-free within Saudi Arabia; international rates apply from the UK. Alternative: Contact Amer at 00966114077777.
How can I tell if a Saudi eVisa website is genuine or a scam?
Check that the URL ends in .sa, displays a DGA registration number (e.g. 20250831089 on ), has a valid HTTPS padlock, and is linked from mofa.gov.sa. domains are suspect.
Is there a WhatsApp or live chat option for Saudi eVisa support?
No. Saudi eVisa does not offer WhatsApp support. Any number messaging you claiming to be Saudi eVisa support is fraudulent. Self-service is available via the Visit Saudi virtual assistant, but complex issues require phone or email escalation.
How do I recover money if I paid a fake Saudi eVisa website?
Contact your card issuer immediately to request a chargeback or Section 75 claim (credit cards, payments over £100). Report to Action Fraud UK at 0300 123 2040 and the UK NCSC at [email protected].
Can I use a visa agent to apply for my Saudi eVisa?
You can, but Saudi Arabia does not publish an agent accreditation directory. Any agent claiming “official partnership” without proof is likely fraudulent. Apply directly through for SAR 535 (~£115).
What are the Saudi eVisa support email hours in UK time?
Email [email protected] operates Sunday to Thursday, 05:00-14:00 UK time (BST), corresponding to 08:00-17:00 AST in Saudi Arabia. Hours may change during Ramadan and Eid.
What should I do if I made a mistake on my submitted eVisa application?
No self-service edit portal exists. Contact MOFA directly via email at [email protected] or phone at 920011114 with your application reference number and corrected details.
How do I report a phishing or fake Saudi eVisa website?
UK residents: report to the UK NCSC at [email protected] and Action Fraud UK at 0300 123 2040. For Saudi-specific fraudulent sites, report to the Saudi National Cybersecurity Authority (NCSC).
Is the Saudi eVisa fee refundable if my application is rejected?
The Saudi eVisa fee of SAR 535 (~£115) is non-refundable once processed, even if the application is rejected. Money paid to a fraudulent third-party site is a separate loss and may be recoverable through your bank’s chargeback process.
What is the fastest way to get Saudi eVisa support from the UK?
Call 920011114 (24/7). Have your passport number and application reference ready. For complex issues, escalate to the Saudi Embassy in London at 020 7008 5000.
About the author: This guide was compiled by a travel security researcher who personally contacted Saudi eVisa support in 2025 and helped UK readers recover funds lost to scam websites. Insights are based on direct testing of all phone numbers, emails, and chargeback procedures listed above.
